Refund policy

Every bag of Waifee is roasted to order just for you, which means we can't restock returned coffee — so we never ask you to ship anything back.

If your order arrives damaged, is incorrect, or you simply don't love it, contact us within 30 days of delivery at jacob@waifee.com or through our contact page. We'll send a free replacement or issue a full refund to your original payment method — your choice.

Refunds are processed within a few business days of approval. Shipping charges are refunded whenever the issue was on our end (damaged, wrong, or lost orders).

Questions? Reach out any time — we'd rather fix it than argue about it.